Yes - and it's a completely free service. We will supply you with a Postal Service form and first-class postage paid envelopes should you wish to use this service. Alternatively, you can just mail your passbook and cheque(s) to us. We strongly advise you not to send cash by post as we cannot accept liability for any loss. A postal service form is available as a PDF download. Click here.

No we do not currently offer this service

Yes, if you wish to set up a standing order from your bank into an account with the Society you will need to quote the following details to your bank:

• Sort Code: 40-23-11
  
• Account: 01246356
  
• Reference: Quote the 10 digit account number in your passbook.

Please check the account terms and conditions as is it not possible to make additional payments into some types of account.

In order to receive your interest gross you are required to complete an Inland Revenue R85 form. To obtain a copy of this form you can download a copy from the Inland Revenue's website. Or if you prefer you can contact your local Branch by telephone or email and we will post one to you.

The Inland Revenue require a completed R85 form for each account held. This form only needs to be completed once. It is your responsibility to notify us of any changes to your tax status should you no longer be eligible to receive your interest tax free. Please note that if you have completed an R85 form as a parent or guardian for a child under the age of 16, this will only remain in force until the date of their 16th birthday. At this stage the account holder will be required to complete an R85 form in their own right. You are able to obtain an R85 form from the Inland Revenue's website .

No, we are not able to open accounts for non U.K. residents.

Any accounts that you currently hold with us can remain open, however, you must let us know that you are no longer a U.K. resident so that we can amend our records. If you hold a mini-cash ISA, the account will remain open and you will continue to receive your interest gross but you may not be eligible to make further subscriptions to your account. Please check the account terms and conditions.

We will require your confirmation in writing together with either the original or certified copy of the documentation detailing your change of name. Alternatively, a change of name form is available as a PDF download. Click here.

If your passbook has been lost or stolen, please let us know immediately. A fee will be charged for a replacement passbook which will be issued seven days after receipt of your notification of loss. A lost passbook/bond certificate form is available as a PDF download. Click here.

You can either write to us with details of your new address or you can download a Change of Address form. Click here

If you are unable to maintain the minimum balance then we will provide you with details of alternative accounts and transfer your remaining funds if required.