A Thorough Review

The Autumn 2009 edition of Members Direct, the Harpenden Building Society newsletter, included a Members Survey in which members were asked to express their views about a wide range of subjects including:

• Perceptions of HBS as a provider of mortgage and savings accounts

• Satisfaction with product range

• Satisfaction with staff friendliness and knowledge
• Satisfaction with speed of response to enquiries
• Satisfaction with Members newsletter and website
• Perception of HBS strengths and weaknesses

In addition, information was sought on :

• The factors that most affect selection of financial institutions

• Additional products or services members may require
  
  

500 members surveys were randomly analysed by an independent reseach agency.

Click here to view a summary of the results, call 01582 765411 to request a copy or simply drop into one of our branches to pick one up.

We would like to take this opportunity to thank our members for taking part in this survey, and to let you know that HBS members surveys form a key part of the Society's annual performance review.

If you would like to give us your thoughts and feedback throughout the year then please feel free to contact us using our new Feedback form or by writing to us at our Head Office.